The outbreak of the epidemic has put the reliability of websites, Cloud Applications and cloud infrastructure to multiple tests. Businesses around the world have to reinvent themselves overnight to support a distributed workforce. A year after the blockade began, forward-looking businesses are reshaping themselves again as they prepare to support mixed workplaces while promoting digital transformation.

The site Reliability Engineer (SRE) and Devops team have found themselves under tremendous and continuous pressure in the past year’s remote work to help enterprises maintain optimal service delivery for customers and employees on the scale of distributed regions. At the same time, enterprises need to become more agile, and engineers need to implement frequent software changes to help enterprises maintain efficiency and adaptability.

Three trends of digital it monitoring in 2021

Devops team leaders and SRE rely on digital experience monitoring (DEM) to eliminate problems, improve team collaboration, and provide a better experience for end users. We have identified three trends for it monitoring, specifically Devops and SRE, to help reduce this heavy daily workload.

1. The normalization of mixed workplaces will require more global support and flexible infrastructure.

This is the case. From Google to Cisco, more and more companies are redefining their future jobs, including hybrid workplaces. I don’t expect all the staff to return to the office full-time soon. On the contrary, I believe that the corporate office will be mainly used as a place for personal collaboration, while the home office will become a practical choice for daily work.

The challenge: this modified assignment will require new flexibility in local networks and infrastructure. In particular, it will put additional pressure on urban and rural areas that are not used to high demand, where urban workers have recently moved.

It teams will also face continued pressure to provide a reliable and consistent experience for employees in home offices (Internet connectivity is variable and often volatile) and business locations. This is not an easy balance to maintain. So, how can enterprises achieve this goal?

Solution. First, the IT team needs to be able to manage these multiple environments. Enabling a hybrid workplace requires detailed real-time knowledge of the entire service delivery chain, including the last mile.

To achieve this goal, we recommend an audit to emerge any monitoring islands across Devops, Netops and secops. These results are then used to identify and address all potential risks associated with performance, reliability, and safety. By understanding and dealing with today’s problems, SRE can strive to achieve a truly flexible work environment tomorrow. In addition, they can provide the best employee experience on multiple infrastructures.

2. The higher the degree of automation, the greater the blind spot.

COVID-19 has triggered the continuous use of automation technology in many areas, such as rapidly realizing the non-contact interaction of cross customer experience channels. Similarly, the pandemic has accelerated the automation of repetitive and routine tasks within the SRE and Devops teams.

We heard that Devops teams and SREs are increasingly using CI / CD and IAC in every stage of application management. By introducing automation throughout the development / production lifecycle, engineers see that code can be deployed faster to achieve faster time to market. So as we continue into 2021, I hope to see companies continue to increase their use of automation.

The challenge: as enterprises adopt greater automation and more cloud native methods, their application and infrastructure environments become more complex. Automation introduces more components. At the same time, these components often run in a very short time. In addition, each component generates its own operational data. The communication between the services that make up these distributed applications will further generate data.

Please note that greater complexity and greater data volume lead to more opportunities for automated blind spots.

Solution: seek a monitoring method that takes into account the whole developer and user experience. By moving tasks to the left as early as possible in the application life cycle, we’ve always seen developers benefit from early testing. This means they can find defects before they become big problems. A monitoring solution that provides full stack composition will help Devops team and SRE move confidently to the left, providing end-to-end visibility of user experience of pre production environment and code on external websites or applications.

3. “Like two peas in a Pod:” observability and monitoring will be more connected.

We see that SREs are increasingly combining observability with monitoring. As the IT team realized how the two disciplines complemented each other in better understanding the behavior and health of the entire system, they also found that using the two disciplines together helped to track valuable SLOS.

Challenge: SREs often use observability and monitoring data in an isolated way. This leads to a limited description of the user experience. As the business environment becomes more complex, the gap in user experience becomes more obvious.

Solution: observability allows operations to extract data from logs, metrics, traces, and events at any stage of the production life cycle. This expands the ability to gather insight from specific data sets (very useful in the age of big data). To achieve maximum results, enterprises will combine observability with digital experience monitoring to track all delivery components needed for their services to reach end users.

These tools work together to greatly improve the ability of SREs, itops and Devops to conduct in-depth root cause analysis, and solve performance problems faster without consuming too much internal resources.

By understanding and predicting these three trends of it monitoring, Devops and SREs can be better prepared to effectively solve performance problems and improve business outcomes.

Editor in charge ajx

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