According to China news network, recently many users in micro-blog Tucao make complaints about the three major operators pushing 5G packages, quietly down many cheap 4G packages.
By looking at the apps of the business halls of the three major operators, it is found that the types of 4G packages of the three major operators are significantly less than before, and the low-cost 4G packages continue to “disappear”. At present, the 4G packages with a monthly rent of less than 50 yuan that can be seen in the app of the operator’s business hall only have Internet packages such as “Tencent wangka”, with a monthly rent of 39 yuan. The 49 yuan package and 38 yuan package, which were widely used by consumers, disappeared.
In response, the customer service staff of China Mobile said that if users need to apply for 4G packages, they can go to the offline business hall. According to a lawyer, this practice of operators is mainly commercial behavior, which does not infringe the rights and interests of users from a legal point of view, but may affect the user experience.
In fact, China Unicom and China Telecom have similar situations. For many users, the 4G package is enough for daily use, and the enthusiasm for 5g package is not high. In order to promote 5g package, operators use the method of restricting 4G package processing channels to promote users to choose 5g package with relatively high price.
At present, the 4G packages sold by operators mainly focus on 59 yuan and 79 yuan. In the official website of operators, although some low-cost 4G packages are on sale, they are basically “out of stock”. Users can only choose 4G or 5g packages with higher price. At present, the minimum price of 5g package is 128 yuan per month. This way of promoting 5g package is unacceptable to many users, which deprives users of their right to choose to some extent. In this regard, the customer service staff of China Mobile said: users can go to the offline business hall to handle 4G packages, and old users can still change to the minimum monthly rent. This way of promoting 5g packages is unacceptable to many users, which deprives users of their right to choose to some extent. In this regard, China Mobile customer service staff said: users can go to the offline business hall for 4G packages, old users can still change to the minimum monthly rent