Virtual reality (VR) training for enterprise use cases is becoming an important supplement for many enterprises who want to adopt the latest technology. Talespin, a development company focusing on enterprise XR solutions, recently announced that it would expand its training platform talespin runway to improve the learning process of customer employees. Talespin runway has added new modules for specific topics, such as VR training for the insurance industry. It also includes talespin probe, which is designed for object-based and process based training across multiple use cases.
In this learning module, learners can quickly learn the core materials, components and concepts of building houses. The experiential nature of this module improves the retention of basic knowledge and helps insurance employees gain familiarity with key subjects to provide the best customer experience. In this learning module, learners’ task is to investigate and determine the scope of a residential water damage claim in VR. Learners play the role of claim representatives and quickly accumulate experience by breaking the physical boundaries that may be encountered in routine training and actually experiencing the feeling of performing this task in the real world.
In this learning module, the learner plays the role of claim representative and performs virtual role-playing with the AI role representing the third-party claimant. Learners must practice conversational skills to discuss the joint responsibility of claimants in automobile accidents, and develop self-confidence and key interpersonal skills to provide a good customer experience at times that can greatly affect customer relationships.
“There is no doubt that virtual reality can help speed up learning and improve training efficiency,” talespin CEO and co-founder Kyle Jackson said in a statement “The challenge is that the implementation cost of virtual reality software is usually high. We have expanded the platform to help any company better train employees and share knowledge with employees, thus reducing the threshold for entering the market. The ready-made content library we provide for the insurance industry is only the beginning of our mission, and our mission is to help all industries bring the benefits of XR into their transformation stories.”
The two core products of talespin runway are: talespin probe, which is used to learn object-based and process knowledge. The object-based learning module accelerates the familiarity and memory of core concepts and objects, such as identifying residential building materials, memorizing automobile parts and identifying the damage state in the house. The object-based learning module aims to provide employees with the knowledge base they need to stand out from the more advanced process based task and session learning modules.
The process based learning module simulates complex tasks to help employees quickly accumulate experience before the first day of work. Talespin copilot is used for soft skill training and virtual role-playing. The conversation learning module of the platform is supported by copilot and allows employees to play roles with virtual people. These learning modules help employees develop key leadership and communication skills and provide a safe space to practice challenging conversations.
Pixvana is not the only company engaged in this field. Yesterday, pixvana revealed a training experience about the workplace. Fundamentalvr focuses on surgical training, while pitchboy focuses on VR sales training.