Ed Bastian, chief executive officer of Delta Airlines, wrote to customers that in the face of challenges, we will still keep our promise
Novel coronavirus has become increasingly common in recent weeks, and the world is facing historic challenges as the COVID-19 has become more extraordinary. It is also in the face of unprecedented pressure and uncertainty that we need to connect more closely with each other, although we need to maintain a certain social distance to reduce the chance of virus transmission and ensure each other’s health and safety. I will continue to share with you the measures Delta has taken in this period of uncertainty.
Ed Bastian, chief executive officer of Delta Airlines
Delta Airlines adheres to the following commitments:Make your safety our top priority.
To ensure your safety and security is the top priority of our work. Delta has also been making long-term investments to improve the cleanliness of its passenger aircraft. This week, we shared a series of initiatives to make the cabin cleaning process more efficient, including temporary removal of unnecessary items such as in-flight magazines from seat back pockets. Recovery time will be announced. In addition, we disinfect all airliners with disinfectants registered in the US National Environmental Protection Agency, and use the same disinfectant to disinfect more and more flights. We provide protective equipment such as gloves and disinfectant wipes for the staff to ensure that the surfaces of items in common facilities are often disinfected.
Make the adjustment of travel easier. As the global impact of the epidemic continues to spread, ensuring that you can flexibly adjust your travel plan is always our focus. To this end, we have simplified the procedures for free ticket changes and extended the free change service for domestic flights to May 31. For us domestic and international flights departing in March, April or may 2020, as well as flights purchased in March 2020, we offer free change service. At the same time, please rest assured that if you decide to change your ticket, the value of your original ticket will not be reduced. The number of ticket changes is unprecedented, which is an unprecedented challenge for our airline reservation team. They have been working 24 hours a day to meet the emergency needs of passengers. Here, we also sincerely thank you for your patience and understanding. Our upgrade service and $200 travel voucher have been extended for members of SkyMiles? Medallion? And company certificates for SkyMiles co branded card users of Delta Airlines and American Express. You can extend the benefits that would otherwise expire on June 30, 2020. We will conduct an overall evaluation on the members of the club and launch relevant new policies and promotion activities. We will inform you in time.
Protect Delta’s future.
We also want to be honest with you about the fact that your air travel experience will change in the next few months. Delta Airlines is trying to meet the great challenge of this epidemic, and we are working hard to ensure your health and safety, as well as the crisis. We have made a difficult decision to temporarily close some of the Delta’s VIP rooms while reducing the number of products and services offered in the cabin. I understand that these intimate products and services are part of the delta flight experience that you love and deserve, so we guarantee that they will be restored as soon as possible. I also sincerely thank you for your patience and understanding.
Extraordinary times, connect each other.
As we face these challenges together, Delta’s customers and employees give me endless encouragement every day. Many customers have sent numerous compliments to our staff, and many people have told us that they are looking forward to the crisis and can’t wait to take delta to start their long-awaited journey. I would like to express my deep gratitude to you for your kindness and encouragement to Delta Airlines.
Delta Airlines family has gone through several difficult times hand in hand. This time, we will also face the dawn. This is because Damien has always adhered to our values, that is, excellent service, integrity and integrity. Thank you for your continued support during this turbulent period, and sincerely hope you are healthy and safe.