Recently, Apple announced the smart battery case replacement plan for iPhone XS, iPhone XS Max and iPhone XR. According to the announcement, some smart battery cases dedicated to iPhone XS, iPhone XS Max and iPhone XR may have charging problems. The affected smart battery case may have one or more of the following conditions: after the battery case is powered on, it cannot charge itself or charge intermittently; The battery case does not charge the iPhone or charging is intermittent.
In addition to the iPhone XS, iPhone XS Max and iPhone XR, problems with other devices must be handled according to the after-sales service terms and are not within the scope of free replacement. Apple also said that the replacement plan may limit the maintenance area to the original purchase country or region.
The production date of the affected equipment is from January 2019 to October 2019. Apple stressed that this is not a security issue. Users can go to Apple or an Apple authorized service provider to replace the qualified battery case for free. In addition, the affected cases will be treated in an environmentally friendly manner, and this plan provides protection for the affected smart battery cases, which are valid for 2 years from the date of the first retail sale of the equipment.
Responsible editor; zl