This COVID-19 has lasted for a long time. Everyone must be ready to fight a protracted war. Around the world, emerging technologies represented by artificial intelligence, big data and 5g also continue to play a very important role in epidemic monitoring, virus traceability, prevention and treatment, resource allocation and so on.
The demand for a large number of digital and intelligent services and scenes is growing explosively. In addition to the vitality of e-commerce during the epidemic, the “cloud” model, including online education, remote office and webcast, has become a new bright spot of the digital economy.
According to IDC, by 2024, 51% of the global IT budget will come from digital innovation / digital transformation, and China will account for more than 70%. This will have a huge impact on every enterprise. “Digital priority” will become the core of enterprise transformation in the process of digital economy. How to monitor basic vital signs such as heartbeat and respiration? For this demand, I believe most people’s first reaction is the hospital’s electrocardiograph and other professional medical monitoring equipment. In recent years, with the rise of wearable devices, many smart watches and bracelets can also obtain users’ pulse, blood oxygen and other physical parameters in real time through photoelectric method, which has brought great convenience to people.
Digital transformation in progress
During the continuous spread of coronavirus epidemic, the digital transformation of enterprises is rapid and extensive. It can be embodied in the following aspects:
1. Wide use of video conference platform
During the epidemic, the order of home isolation made unnecessary employees work remotely from home, which completely disrupted the traditional office meeting workflow. Video conference platform has become an important way to communicate and meet with colleagues and customers. People can share screens to guide others through a process, or enter questions to ask in a chat page when others demonstrate. The wide adoption of this technology has changed the way people work, thus promoting the rise of remote work.
Considering that on-site meetings cannot be held due to the impact of the epidemic, the virtual conference platform has also attracted more attention. Many enterprises have launched virtual conference platforms to keep their meetings or activities going during the epidemic, enabling people to participate in these online meetings or activities online through live broadcasting and pre recorded speech videos.
The rise of online conferences has also greatly saved enterprises a lot of expenses such as event planning, catering, hotels and air tickets, which are usually involved in holding offline conferences in the past, which also promotes the further development and popularization of online conferences. According to the prediction of grand view research, the market scale of global virtual conference will increase by 23.2% in the next six years.
Of course, the current video conference also has some defects. The first is that the security and stability need to be improved. Video software is based on Windows operating platform and PC architecture, has attack vulnerabilities, and is not suitable for long-term operation. Especially when the software based conference room terminal adopts a large number of plug-in cards and peripheral supporting equipment, there will be more possible fault points, which also brings great difficulties to the troubleshooting.
Secondly, the video and audio effects are uneven. The USB camera used in the desktop software terminal can only provide video quality lower than CIF quality, while the special conference camera configured for the conference room software terminal also has the problems of large delay and audio-visual synchronization.
Network is the basis of video conference. The current software video solutions are usually based on general PC architecture. Generally, they can only support Ethernet line transmission, and cannot support the H.320 network architecture based on dedicated line. How to adapt to more network environment is also a link to be improved in the future.
2. Online education challenge “blackboard + chalk”
During the epidemic, great changes have taken place in students’ learning methods and teachers’ teaching methods. Some students study on the virtual platform, and many traditional learning modes in the classroom are replaced by the mixed learning mode of virtual platform learning and virtual + reality.
Digital transformation has made some changes in promoting learning, such as using the learning management system (LMS) to allocate and submit homework and exams, enabling the school to enable a video conference platform for teachers and students, and ensuring that students can access the Internet and computers or tablets securely connected to the school network.
Although now many schools have resumed normal teaching. However, thanks to the good teaching effect achieved by the digital transformation during the epidemic, many schools will incorporate more virtual learning elements into their future curriculum plans, especially for those students who cannot learn in the traditional classroom environment. Such a change will also enable them to obtain more educational resources.
Online education also has some disadvantages, because education itself relies heavily on the learning environment created by teacher supervision and classmate accompaniment, as well as effective and timely learning feedback. Without the environmental atmosphere of offline education and online education supervised by teachers, it is often difficult to achieve the expected effect for students with low self-discipline.
Because the teaching scenes of online education and offline education are different, the online mode will make teachers’ vision relatively smaller. Therefore, compared with offline education, the sense of participation in online education will be weaker.
3. Upgrade the catering industry with virtual services
The catering industry is one of the industries most seriously affected by the epidemic. During this period, digital transformation has become an important way for many restaurants to maintain their source of income. In order to meet the standards of the health department and keep the business going, the restaurant began to digitize the menu. The move also requires customers to scan QR codes and view menus on their mobile devices. Some restaurants use food delivery applications to expand bookings and delivery options, as well as customer-oriented order applications. As the epidemic subsides, these digital transformation measures also have continued value because they are convenient for restaurant employees and customers.
4. Home isolation gives birth to “house economy”
Major platforms use AI technology to launch “contactless” new retail, and realize the “contactless” configuration of the whole industrial chain through intelligent material allocation, intelligent marketing recommendation, intelligent payment, intelligent customer service and intelligent distribution. According to iResearch, China’s unmanned retail market is expected to exceed 65 billion yuan in 2020.
Of course, the popularity of the online economy has also separated the “cake” of traditional offline retail. During the epidemic, the passenger flow and revenue of some physical stores suffered heavy losses. Under the pressure of heavy rent and personnel costs, many stores can not continue to operate, even some well-known enterprises.
The importance of digital and technology investment
At present, people have found the importance of digital and modern technology in life and work. In the post epidemic era, the value of technology investment has become more obvious, and more and more investors are optimistic about the return of technology investment in the future.
Mark Matthews, vice president of research, development and industry analysis of NRF, said: “the COVID-19 has greatly accelerated the application of new technologies in a large number of retailers in a very short period of time. It is worth noting that if it were not for this epidemic, it would take many years to apply and adopt these technologies in work. At present, these technologies have been adopted in a few weeks.”
Yes, the form of life, the nature and way of work have changed. As Ruth Borat stressed at the first Qatar Economic Forum, “time will not go back.”
In the post epidemic era, with the continuous completion of new generation information technologies such as cloud computing, big data, artificial intelligence and 5g, industrial digitization will also bring more dividend opportunities. In the future, more industry innovators will flock to the track to urge more new economic forms and productive integration businesses, and the digital economy will further burst into new possibilities.