On December 25, the Ministry of industry and information technology held a news release and achievement exhibition in Beijing to effectively solve the difficulties of the elderly in using intelligent technology. Liu Liehong, Vice Minister of industry and information technology, attended the meeting and released important achievements.

Liu Liehong pointed out that the Ministry of industry and information technology has long attached great importance to the protection of the rights and interests of special groups, including the elderly. In November this year, the general office of the State Council issued the “implementation plan on effectively solving the difficulties of the elderly in using intelligent technology”. The Ministry of industry and information technology responded quickly. In accordance with the requirements of “walking on two legs”, the Ministry of industry and information technology re mobilized and re deployed the information accessibility work, and concentrated on implementing a number of measures to solve the most urgent problems of the elderly in using intelligent technology by the end of this year.

At the meeting, Liu Liehong released the results of three important aging measures, including one click call in artificial customer service for the elderly, love channel of telecom service business hall and mainstream mobile phone “elderly mode”. In the future, the elderly over 65 years old can directly enjoy the artificial customer service of China Telecom, China Mobile and China Unicom, and can directly enjoy the “face-to-face” service in the offline business hall of three basic telecom enterprises For the “opposite” warm service, you can use the “old man mode” of Huawei, Xiaomi, ivel and other mobile phones to enjoy services such as large font, high volume and “remote assistance”.

In view of the most prominent and urgent difficulties faced by the elderly in using websites and apps, Liu Liehong announced that the Ministry of industry and information technology officially launched the one-year “special action for Internet application aging and barrier free transformation”, and the first batch of 115 public service websites and 43 mobile app aging and barrier free transformation closely related to the basic life of the elderly will be completed . After the completion of the transformation of the website and mobile app for the old version, accessible version will no longer have advertising plug-ins, especially the payment operation will not have any induced buttons, so that special groups can use it safely. The Ministry of industry and information technology will establish a long-term mechanism to promote information accessibility through technical evaluation and credit evaluation.

It is understood that the “Internet application aging and barrier free transformation special action” will start in January 2021. The first batch of public service websites and mobile apps have been adapted to the aging and barrier free transformation, covering the relevant national ministries and provincial governments, organizations for the disabled, news and information, transportation and travel, financial services, social communication, life and shopping, search engines, tourism and travel, medical and health and other fields.

A long-term mechanism to promote information accessibility will be established from January 2021

Editor in charge: GT

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